Responsible Gaming

At betelli.bet, operated for UK customers of Betelli by Betelli Limited (company number C 12345), gambling is offered as a form of entertainment, not a way to make money or solve financial problems. Responsible gaming means making informed choices, staying in control of time and money spent, and recognising when to stop.

Betelli Limited is licensed and regulated by the Gambling Commission of Great Britain under account number 53720 for remote betting and casino services. In line with this licence and recognised industry standards as at 2025, we provide a range of tools, information, and support channels to help you manage your play safely. If your gambling stops being fun, we are committed to helping you reduce your risk or step away completely.

Risk Awareness

Gambling carries financial and emotional risks. Understanding the early warning signs of problem gambling helps you act before harm occurs. Risk increases when gambling is used to cope with stress, debt, or personal difficulties, rather than as occasional entertainment.

Common Warning Signs

• Increasing frequency: You gamble more often than before, or feel restless or irritable when you cannot play.
• Chasing losses: You place higher or more frequent bets to win back money you have lost.
• Preoccupation: You think about gambling a lot, even when you are at work, with family, or doing other activities.
• Spending beyond your means: You gamble with money needed for bills, rent, loans, or everyday living costs.
• Hiding behaviour: You lie to family, friends, or colleagues about how much you gamble or how much you have lost.
• Borrowing or using credit: You borrow money, sell possessions, or use credit cards or overdrafts to fund gambling.
• Emotional distress: You feel guilt, anxiety, depression, or hopelessness after gambling, but still continue.

Self-Assessment Check

The following statements are designed to help you reflect honestly on your behaviour. Answer "yes" or "no" to each:

• I often spend more time or money gambling than I intended when I started.
• I have tried to cut down or stop gambling, but found it difficult or impossible.
• I gamble when I feel stressed, lonely, bored, or upset to escape those feelings.
• I have argued with family or friends about my gambling or the money I spend on it.
• I have fallen behind with bills, rent, or other financial commitments because of gambling.
• I sometimes gamble with money that is not mine, or that was intended for other purposes.
• I feel the need to increase my stake size or play more frequently to get the same excitement.
• I feel shame or guilt about my gambling and try to hide it from others.

If you have answered "yes" to several of these statements, your gambling may be becoming harmful. Consider using our safer gambling tools immediately and contacting a professional support service listed below.

Limits & Tools

betelli.bet provides a range of safer gambling tools for Betelli customers to help you stay within your personal limits. These tools are provided in line with UK regulatory requirements and are designed to be easy to set up, review, and adjust over time.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account: Log in to betelli.bet and go to My Account > Responsible Gambling > Deposit Limits (section names may appear as "Play Safe" or similar).
2. Select the period: Choose the type of limit you want to set: daily, weekly, and/or monthly. Limits apply to deposits in GBP across your eligible products.
3. Enter your amounts: Enter the maximum amount you are prepared to deposit for each period, for example:
   • Daily limit: £20
   • Weekly limit: £50
   • Monthly limit: £150
4. Confirm and apply: Review your chosen figures carefully, then confirm your new limits. A confirmation message will appear in your account and, where appropriate, by e-mail.
5. Changing limits: Reducing your deposit limits takes effect immediately. Increasing or removing limits is subject to a cooling-off period (normally at least 24 hours) and requires you to reconfirm the change after that period. This delay is a regulatory safeguard to prevent impulsive decisions.

Time Spent Limits and Session Timers

Controlling the time you spend gambling is as important as controlling how much you deposit.

• Session timers: In My Account > Responsible Gambling > Time Limits, you can set a maximum continuous session length (for example 30, 60, or 90 minutes). When the timer expires, a message will appear and your session will end or prompt you to log out.
• Reality checks: You can enable on-screen reminders that appear at fixed intervals (for example every 30 or 60 minutes) showing how long you have been playing and your net position for the session.
• Adjusting settings: You may lower your time limits at any time; increases may be subject to a delay, in line with our safer gambling obligations.

Short Breaks ("Time-Out")

If you feel that you need a brief pause from gambling but are not ready for a longer self-exclusion, you can use our Time-Out facility.

1. Navigate to Time-Out: While logged in, go to My Account > Responsible Gambling > Time-Out.
2. Select a period: Choose a break period, for example 24 hours, 48 hours, 72 hours, or up to a maximum of 6 weeks. During this period you will not be able to deposit or place bets.
3. Confirm the request: Read the explanation of what Time-Out means and confirm your choice. We will send a confirmation e-mail to your registered address.
4. During Time-Out: You will not be able to log in to play. In some cases, you may still be able to log in solely to access withdrawal options or account information, but not to gamble.
5. End of Time-Out: At the end of the selected period, your account access will automatically be restored. You may then review your limits and decide whether further restrictions, including self-exclusion, are appropriate.

We strongly recommend combining deposit limits, time limits, and Time-Outs to support a balanced approach to gambling.

Self-Exclusion

Self-exclusion is a formal agreement between you and betelli.bet, for customers of Betelli, to prevent you from using our gambling services for a minimum fixed period. It is designed for individuals who believe that gambling has become harmful or out of control. Under UK Gambling Commission rules, self-exclusion cannot be lifted before the agreed period ends.

How to Request Self-Exclusion

1. Go to the self-exclusion section: Log in to your account, then navigate to My Account > Responsible Gambling > Self-Exclusion. If you cannot access your account, you can request self-exclusion by contacting Customer Support.
2. Choose the duration: Select a period of at least 6 months. Longer options may include 1 year, 2 years, 5 years, or a lifetime exclusion. We recommend choosing the longest period you feel is appropriate for your situation.
3. Review the consequences: Carefully read the explanation of what self-exclusion means, including loss of access to all gambling services under your account for the selected period.
4. Confirm your decision: Tick the confirmation boxes, then submit your self-exclusion request. We will confirm via on-screen message and by e-mail. You may be asked to acknowledge that you understand you cannot cancel self-exclusion early.
5. Multi-operator exclusion (GAMSTOP): As a licensed operator, Betelli Limited participates in the UK-wide GAMSTOP scheme. We strongly recommend that you register at gamstop.co.uk to prevent online gambling with other licensed operators using the same personal details.

Consequences of Self-Exclusion

• Account access: You will not be able to log in to your betting or casino account to deposit or place bets during the self-exclusion period. We will take reasonable steps to prevent you from opening new accounts with us.
• Marketing communications: We will take all reasonable steps to stop sending you marketing materials related to gambling. It may take a short period for all marketing lists to update.
• Remaining balance: You remain entitled to withdraw any cleared funds in your account. Where necessary, you may need to contact Customer Support to arrange withdrawals, subject to standard verification and anti-money laundering checks.
• Existing bets and game outcomes: Bets placed before self-exclusion will stand and will be settled in the normal way. Winnings can be withdrawn in accordance with our terms and conditions and regulatory requirements.
• End of self-exclusion: At the end of a fixed-term self-exclusion, your account does not automatically reopen for full gambling access in all cases. You may be required to contact us, undergo a reactivation process, and confirm that you wish to resume gambling. For lifetime exclusions, re-opening may not be permitted.

For players based outside the UK, some jurisdictions offer national self-exclusion registers (for example, the RGIAJ register in Spain). If this applies to you, we strongly recommend registering with the relevant national scheme in addition to using our internal self-exclusion tools.

Support Resources

If you are concerned about your gambling, or about someone close to you, specialist help is available. The services listed below operate independently of betelli.bet and Betelli Limited. They offer confidential advice, information, and support, often free of charge.

Local Support for Players in Great Britain

• National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and most mobiles), 24 hours a day, 7 days a week, for confidential advice and support in English. Live chat is also available via the GamCare website.
• GamCare Online Services: Visit gamcare.org.uk for self-help tools, forums, group chatrooms, and structured support for people experiencing gambling-related harm and for affected others.
• BeGambleAware: The educational resource at begambleaware.org provides information about risks, self-assessment, and signposting to local support.
• NHS Gambling Services: In England, specialist NHS clinics offer assessment and treatment for gambling addiction. Further information is available at nhs.uk by searching for "gambling addiction services".
• Crisis support: If you feel at immediate risk of self-harm or suicide, contact emergency services or a crisis helpline such as Samaritans on 116 123, available 24/7, or visit samaritans.org.

International Support Organisations

Self-Exclusion Schemes and Blocking Tools

• GAMSTOP (Great Britain): A free multi-operator self-exclusion scheme for online gambling sites licensed in Great Britain. Register at gamstop.co.uk to block access to participating operators using your registered details.
• RGIAJ (Spain): The Registro General de Interdicciones de Acceso al Juego (RGIAJ) is the Spanish national register for gambling self-exclusion. Players resident in Spain can find more information via the national gambling authority website.
• Gamban: A subscription-based app that blocks access to gambling websites and apps across multiple devices. See gamban.com for details.
• BetBlocker: A free blocking tool that restricts access to thousands of gambling websites. Visit betblocker.org.
• Bank card and transaction controls: Many UK banks offer the ability to block gambling-related transactions on debit cards or accounts. Check with your bank or financial provider for available tools.

Resources for Family and Friends

• GamCare for affected others: Information, forums, and support for partners, family members, and friends affected by someone else's gambling are available at GamCare - Families and Friends.
• Gamblers Anonymous / Gam-Anon: Gam-Anon support groups for family and friends of people with gambling problems are listed at gamblersanonymous.org.
• Confidentiality: These organisations operate independently of Betelli Limited. Conversations are confidential, and you do not need to be a customer of betelli.bet to receive help.

Professional help is available and seeking support is a positive, responsible step. You are not alone and do not have to manage gambling-related harm by yourself.

Help for Family

Gambling-related harm can affect partners, children, relatives, and friends. If someone close to you may have a gambling problem, it is important to seek support for yourself as well as encouraging them to get help. You cannot control another person's behaviour, but you can protect your own wellbeing and set clear boundaries.

Talking to Someone About Their Gambling

• Choose the right moment: Speak at a calm time, not during or immediately after gambling, and without alcohol or drugs involved.
• Use non-judgemental language: Focus on how their gambling affects you and the family ("I feel worried when...") instead of accusations ("You always...").
• Be specific: Describe concrete examples, such as missed bills, mood changes, or broken promises, rather than general criticism.
• Encourage support: Suggest that they contact a specialist service (such as GamCare or Gambling Therapy) or speak to their GP about treatment options.
• Set boundaries: Make clear what you can and cannot accept, for example, not lending money to fund gambling or taking over financial management if necessary.

Support for Family Members

• Family support groups: GamCare offers dedicated support, including groups and online forums, for family and friends affected by someone else's gambling. Visit their "For families and friends" pages for details.
• Peer support communities: Gam-Anon and similar organisations provide meetings and online groups where you can talk with others in similar situations.
• Professional counselling: A qualified psychotherapist, counsellor, or GP can help you manage stress, anxiety, and other impacts of a loved one's gambling, and can advise on next steps.
• Crisis and safeguarding: If you believe that you or others are at immediate risk, or that a child is at risk of harm, contact emergency services or local safeguarding authorities without delay.

Looking after your own mental, emotional, and financial wellbeing is vital. Reaching out to support services is not a betrayal of the person you care about; it is an important step towards safety and recovery for everyone involved.

Operator's Commitment

Betelli Limited, operating betelli.bet for customers of Betelli, is committed to identifying and reducing gambling-related harm, in accordance with its licence from the Gambling Commission of Great Britain and applicable regulations in force in 2025. We combine player tools, staff training, and data analysis to promote safer gambling.

Internal Risk-Check Procedures

• Behavioural monitoring: We may monitor accounts for indicators of harm, such as frequent deposits in a short period, repeated failed deposits, long or intense sessions, multiple Time-Outs or self-exclusion attempts, or patterns of chasing losses.
• Affordability and risk assessment: Where required, we may assess whether your level of spend appears affordable and proportionate, taking into account regulatory guidance. This can include reviewing information you provide or publicly available data.
• Automated and manual reviews: Automated tools may flag accounts for review by our safer gambling team, who can then consider appropriate actions, such as sending tailored safer gambling messages or applying restrictions.
• Staff training: Customer-facing teams receive regular training on recognising signs of problem gambling, handling disclosures sensitively, and directing customers to specialist support.

When We May Contact You

• Safer gambling messages: If we detect patterns consistent with increased risk, we may send in-account notifications or e-mails reminding you of available tools such as deposit limits, Time-Out, or self-exclusion.
• Proactive interactions: In higher-risk situations, we may contact you directly by e-mail, live chat, or telephone to discuss your gambling, provide information on safer gambling, and encourage or apply protective measures.
• Account restrictions: Where necessary to comply with our regulatory obligations or to protect you, we may apply restrictions to your account. This can include limits on deposits, temporary suspension, or closure, and in some cases may occur even if you disagree.
• Protecting your privacy: Any use of your personal data for safer gambling purposes is handled in line with our privacy policy and data protection law. Information is treated confidentially and only shared where legally required or permitted.
• Complaints and ADR: If you are dissatisfied with how we handle an issue related to safer gambling or any other gambling dispute, you may raise a complaint with us under our internal complaints procedure. If we have not resolved the dispute within 8 weeks, you may be able to refer it free of charge to our Alternative Dispute Resolution provider, the Independent Betting Adjudication Service (IBAS). IBAS decisions are binding on us up to £10,000.

Our aim is to work with you to maintain control and minimise harm. We encourage you to respond honestly if we contact you about your gambling behaviour and to consider the support and tools we recommend.

Updates

This Responsible Gaming page reflects our policies, tools, and regulatory obligations as applied to betelli.bet customers of Betelli in 2025. Our approach to safer gambling may change over time to reflect new laws, regulatory guidance, or best practice.

How We Will Notify You of Changes

• E-mail notifications: Where we make material changes to our responsible gaming measures or to how we use customer data for safer gambling purposes, we may notify you by e-mail using the address registered to your account.
• On-site messages and banners: Important updates may be highlighted through site banners, pop-up messages when you log in, or notifications in My Account.
• Policy versioning: The most current version of our Responsible Gaming information will always be available on this page. We encourage you to review it regularly.

Date of last update: 06 November 2025.

Contact & Feedback

If you have questions about safer gambling, want help using our tools, or wish to provide feedback on your experience, our team is available to assist you.

• E-mail: You can contact our responsible gaming team via the dedicated e-mail address published in the Contact Us or Responsible Gambling section of betelli.bet. Mark your message "Responsible Gaming" so it can be routed quickly to the appropriate specialists.
• Telephone: The customer service phone number listed on betelli.bet can be used to reach us regarding responsible gambling concerns. Our staff are trained to handle these enquiries sensitively and confidentially.

Feedback and Support Request Form

On the Responsible Gaming area of betelli.bet, you may find a feedback or support request form where you can:

• Ask for help setting or adjusting limits, Time-Outs, or self-exclusion;
• Request information about your recent gambling activity to support self-reflection or discussions with a counsellor;
• Provide suggestions on how we can improve our safer gambling tools and communications.

We treat all responsible gaming communications with priority, confidentiality, and respect. Contacting us about worries or difficulties related to gambling will not be treated as a complaint against you; it is an important and responsible step that we fully support.